General terms and conditions and privacy policy

GENERAL TERMS AND CONDITIONS AND PRIVACY POLICY

Acceptance of regulations
The booking of the property implies the acceptance of the regulations detailed here below.
The person making the booking accepts personal responsibility for following them, including for other guests.

Prices
Prices are given in Euros and are per apartment per night. The price agreed for the duration of the stay includes utilities (electricity, water and gas), kitchen linen, bed linen and towels, one private parking space for car/ scooter and use of the common areas.
The price does not include the security deposit to cover any damages or the Tourist Tax, which must be paid on arrival.

Booking and payment
You can book the apartment online using the booking system on our website. To confirm the reservation, personal details, a telephone number, e-mail address, the duration of the stay, and the number of guests must be provided, and payment made by bank transfer or Paypal (with a surcharge of 5%).
The reservation is confirmed only after payment has been received.
In case of any problems using of the online booking system, it is possible to request quotes and information using the form on the "Contact" page of the website.

Cancellation policy
 "Refundable" bookings
 Bookings may be cancelled up to 30 days before arrival (eg: arrival date 31 January and cancellation requested by midnight on January 1th) and a full refund will be given. The entire amount paid will be returned within 5 working days. Cancellations made after this deadline will result in the loss of the entire amount paid. In case of early departure, the full amount of the agreed reservation will be retained.
The reservation can be cancelled, before the deadline, by sending an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..
 "Non-Refundable" bookings
If you have booked with this special tariff, the full amount paid is not refundable under any circumstances.

Check-in 
As there is no reception service, guests are requested to notify us (by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 336 795200) of their exact arrival time at least 24 hours before arrival to ensure someone is at the property to meet them and go through the check-in procedure.
Guests should check-in to the apartment between 2:00 pm and 3:00 pm.
On arrival, all guests must show a valid identity document.

  Security deposit
 On arrival you will be asked for a security deposit of € 100.00 to cover damages and/or missing items.
The security deposit will be returned on the day of departure once we have checked the apartment.
In case of damage and/or missing items, appropriate compensation will be requested.

Tourist tax
The Municipality of Assisi imposes a tourist tax of € 1.00 / night per person for the first 3 nights. Children under the age of 12 are exempt.
The Tourist Tax must be paid locally on departure.

Departure - Vacating the property
 All keys should be returned on the day of departure. In case of loss of keys, a charge of € 20.00 will be made.
The apartment must be vacated before 10.00 am, unless otherwise agreed.

Unavailability of the accommodation
If we find ourselves forced to cancel the reservation due to force majeure, the customer will be reimbursed for the full amount paid.

Recycling
We ask our guests to pay attention to the sorting of waste.
There is a waste bin under the kitchen sink with separate labelled containers
for the different types of waste: organic, dry-residual waste, plastic and paper. For glass, just collect empties in a bag and take them to the special container located in the parking area. In the centre of Assisi a door-to-door collection is in force: there is a leaflet in the apartment explaining which containers should be left out on the street under the house on different days of the week.

Saving Energy
Help us to respect the environment by avoiding wasteful use of energy. Please always check that the lights on the terrace are turned off at night and when you leave. We also ask that you switch off lights in the apartment when they are not needed.
Thank you.

Inventory of the apartment

We ask that guests take the utmost care of the apartment.
It is not permitted to exceed the maximum number of people allowed to stay in the apartment or to allow strangers to enter the apartment without having previously informed us.
Smoking is strictly prohibited inside the apartment. There are ashtrays available for guests on the terrace. Please do not leave cigarette stubs on the ground either on the terrace or in the common areas or on the street.
Minors are the responsibility of their parents throughout the property.
Linens will be changed weekly. Any extra change of linens requested by guests will be charged at €10.00 per person. ‘Linens’ include tea towels for the kitchen, a set of sheets and pillowcases for the bed and a set of towels (hand, face and bath) per person.
We ask you to help maintain the efficiency of the apartment by informing us of any problems or deficiencies within 24 hours of your arrival.
The customer expressly exempts us from any liability for any direct or indirect damages that may result from any unavoidable interruptions to essential services such as electricity and water. We do not accept any responsibility for any loss, theft or damage of property belonging to any guest left in the apartment or for any accidents, theft, damage to persons or property soley because they occurred within the property.

Information on Privacy Policy d.lgs n. 196/03.
In accordance with art. 13 of Legislative Decree 196/03, we will follow procedures on the processing of any personal data provided in compliance with the legislation on the protection of the processing of personal data.
Pursuant to and for the purposes of this legislation, data processing is based on principles of correctness, lawfulness, transparency and the protection of confidentiality and consumer rights.
The provision of data is optional. In case of failure to provide the same, we will be unable to consider any request to stay at the property.
The data provided is only used for registration and delivery requirements to the authorities of P.S. as described by the T.U.L.P.S. . Personal data will not be retained for advertising or any other purposes unless expressly stated and agreed in writing by the customer. The personal data provided is collected electronically and may also be processed using electronic means.
The Data Controller is Alessandra Comparozzi, via Pennacchi n.3 Assisi (PG), CF CMPLSN67L44G478G.
We invite you to read the Privacy Policy on the website.

These regulations are valid with immediate effect.
Failure to comply with any one of the above rules will result in the cancellation of the booking and the removal of the guests from the apartment with the loss of all monies already paid.